for customers, as long as things will certainly buy a counter-offer, but for the owners, a lot of goods prices have been very cheap, the customer is still bargaining, people are very disgusted. However, if you can not be a scientific decline in customer counter-offer, I’m afraid it will lose more customers. So, how to decline the customer’s counter-offer?
for US retailers, in the daily operation of every hue will meet customers, the customers love to bargain because as a no lack of such people, buyers, everyone wants to buy the lowest price to the most suitable products, this is as unalterable principles. However, in the face of customer bargaining, different retailers have different ways to reject the counter-offer, of course, the results vary widely.
I think, thanks to a counter-offer is a science, otherwise, once our way too direct, or even rude, then we will lose more than a deal, but the customer trust, and store reputation, of course, will bring unfavorable influence to our marketing. Therefore, in the face of customer bargaining we must strengthen study, ponder the customer psychology, care, sincere sincere, polite refusal, refusal, reject science.
is to learn to politely refuse. As the saying goes, many people do not blame, is the importance of politeness. For our operators, courtesy is particularly important. Civilized, polite, propriety is our manager at least the occupation moral quality, in the face of customer bargaining, we must learn to use "feel shy, sorry, we can’t bargain here", or "feel shy, sorry, your counter-offer is too much, our price is already the lowest price in the market" so, polite language and smile to answer customers.
let the customer feel our friendly, courteous and accessible, refined and courteous, genuine and sincere service etiquette, must not be placed on the face of the customer said: "this is not bargain, do not buy to go, don’t delay my business!" Such rude language similar to hurt customers, all of a sudden the customer exclusion from thousands of miles away, so in the end, let a customer complaints, it is possible to produce a ten at the end of ten, hundred, no adverse effects, but also damage the business operators of our image, affect the long-term business.
two is to learn to reject science. In fact, for the customer’s bargaining, as long as we try to figure out the customer psychology or a scientific method can be solved. For example, if you store business model is the price tag, a sales approach, we may wish to adopt the "shop down counter-offer" sign to remind customers of science even if customers want to have declined to bargain, bargain psychology also feel shy to say.
if your store’s business model is the face of the customer’s bargain