Charity Commission offers new customer complaints procedure

first_imgCharity Commission offers new customer complaints procedure About Howard Lake Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world’s first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp and co-founder of GoodJobs.org.uk. Researching massive growth in giving. AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis Howard Lake | 4 January 2008 | News If you are dissatisfied with the service delivery of the Charity Commission for England and Wales, you can now use a new procedure, which includes an option for a ‘light-touch’ review of a case that does not qualify for a formal review under the Commission’s Decision Review procedure.The new process will also offer greater focus on resolving matters early through local resolution within the Commission’s business teams.There is no change to the Commission’s Independent Complaints Reviewer service for customers who remain dissatisfied following an internal review of their complaint. Jodi Berg, the Reviewer since 2000, has just been reappointed until the end of 2010, following an open tendering process.www.charitycommission.gov.uk/tcc/compproc.asp  30 total views,  1 views today AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis Tagged with: Charity Commissionlast_img read more